As a small business, we strive to provide exceptional experiences and personalised attention to each of our attendees. To ensure the smooth running of our workshops and maintain the quality of our services, we have established a cancellation policy.

​

We understand that sometimes, plans change unexpectedly. Our goal is to be as accommodating as possible while also balancing the needs of our business. Please take a moment to review our policy below. Your understanding and cooperation are greatly appreciated!

​

​​Cancellation Policy - Updated on 8th April 2025 (or bookings made before this date our previous terms will apply)

​​​

Full payment is required upon booking.

​​

If you’re unable to attend for any reason, please note that we are unable to offer refunds for our courses. However, you are welcome to transfer your booking to a friend or family member — just let us know who will be attending in your place.

​

Alternatively, once the course is fully booked, we can attempt to resell your spot through our database and social media. If we are successful, we can either issue a refund (minus a 10% administration fee) or offer you a place on an alternative course, subject to availability.

​

With less than 4 weeks notice we will endeavour, where possible to transfer you to another course/date.

 

Cancellations with less than 14 days notice may not receive a transfer, unless there is a waiting list for the class and we can fill the space.

 

When you book a space, you agree to these terms.

​

We reserve the right to cancel a course with less than three bookings and due to the unpredictable nature of bookings, we are unable to give more than  24 hours notice, although we’ll give you notice the course might not go ahead 48 hours in advance. Occasionally we may also need to cancel a course due to unpredictable circumstances.

 

In case of a cancellation on our part, you will be given the options to either transfer to another date, obtain a credit voucher to be used within one year of the cancellation date, transfer the course to someone else’s name, swap to a different course of the same or of higher value (*you will have to pay the difference if the other course has a higher cost), or obtain a full refund. We will not be liable for any travel expenses, or any other costs you may incur.

​

Vouchers

Gift vouchers are valid for 1 year from date of purchase and can be used for full or part payment of any course.

​

 

Photographs

During our workshops we often take photographs to use on our social media and website. If you would prefer not to appear in any photos, please let us know.

​

Privacy

All data and information gathered is handled in line with current GDPR standards and requirements.

​

​